Q: Are your products new?
A: Yes, We only sell genuine new 3M® Littmann products. We do NOT sell used, refurbished, remanufactured, or counterfeit products. If you have any questions or concerns about this, please feel free to contact us @ support@acousticheart.com or leave us a message at (585) 613-6178.
Q: Do you offer a warranty or a guarantee on products?
A: We personally guarantee our stethoscopes 100% or you will receive a full refund. All Littmann stethoscopes are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse. After the warranty period, lifetime service and refurbishment is available through 3M® Littmann. The warranty and repair is provided by 3M® Health Care. Click here to view our warranty and repair policy.
Q: What is your return policy?
Q: How will products be shipped?
A: Your product(s) will be shipped via the United States Postal service. All customers may choose Priority or Express shipping. Please note that all orders require two business days to process; therefore, add two days to all shipping times. We usually ship with in one business day of receipt of the order. International shipping is via USPS Global Express Mail only, unless negotiated otherwise.
Q: What are your shipping rates?
Q: Is online ordering safe and secure at AcousticHeart.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. Click here to view our security policy.
Q: Once purchased, when will I receive my product(s)?
A: You will receive your order 3-7 business days from when you place your order. We process orders M-F 9:00 AM to 5:00 PM CST. Shipping times depend on shipping option chosen. We can not guarantee international shipping times due to uncontrollable customs delays. *Please note: All orders require two business days to process. Therefore add two days to all shipping times for processing.
Q: Do I have to pay sales tax on my purchase?
A: Only residents of Illinois must pay the appropriate sales tax on their purchase.
Q: What is your privacy policy?
Q: How can I contact customer service?
A: Please contact us @ support@acousticheart.com with your questions, comments, or concerns. We will respond with in 24 hrs. to all inquiries received Monday through Friday during regular business hours (CST). You may also call leave us a message at (585) 613-6178. Please note we can not accept phone orders due to security issues.
Q: How do I place an order?
A: Complete the check out process through our website and pay the flat rate shipping. All customers may also email us at contactus@acousticheart.com to request a shipping quote. For all orders of more than 1 or 2 items please contact customer service for your reduced shipping cost. 
